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		A call center or call center is a centralized office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call center is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations and debt collection. In addition to a call center, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre.

Call Recorder

At Go4Customer we believe a Call recording solution should be simple, effective and affordable. It must be implemented without disrupting current operations and be scalable to grow with the needs of the customer and their Q/A program. The solution must provide powerful tools to measure and track individual performance, and empower managers, supervisors, Q/A personnel and the agents themselves to increase productivity. Finally, and most importantly, we believe the solution must deliver a return on investment. By examining agents via recording, evaluating agents via scoring and educating agents via targeted training, you will evolve the overall excellence of your contact center and yield a return on investment.

Features

Records your conversation directly to your computer�s hard disk with a single push of button
Records conversations as standard Windows sound files (wav files)
You can configure the Call Recording machine with a maximum recording time
Two modes (Manual and Automatic) are supported
Plays recorded conversations through sound card on speakers
In Manual mode the user is required to press a button to start recording as and when required.
In Automatic Mode automatically starts recording conversation.

Contact Center Services

As your business partner, Go4Customer lays emphasis on long-term business relationships that allow us the time and capability to nurture more precious relationships with your customers.

Go4Customer discovers ways to increase quality levels and trim down costs for our clients through closely controlled contact center management techniques such as assessing CSE's performance closely, comprehensive employee training on specific client programs and industry issues, and continuous technological and process improvements.

No single solution fits the needs of each client�s business and philosophy therefore, each of our solutions is customized based upon information provided by our clients, as well as Go4Customer�s experience and expertise with the implementation of large customer relationship centers.