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Call Center, call center India, Call Center, Call
Center solution India, Web Call center
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A call center or call center is a centralized office used for the purpose of receiving or transmitting a large volume of requests by telephone. An inbound call center is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations and debt collection. In addition to a call center, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre. |
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Call Recorder
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At Go4Customer we believe a
Call recording solution should be simple, effective and
affordable. It must be implemented without disrupting current
operations and be scalable to grow with the needs of the
customer and their Q/A program. The solution must provide
powerful tools to measure and track individual performance, and
empower managers, supervisors, Q/A personnel and the agents
themselves to increase productivity. Finally, and most
importantly, we believe the solution must deliver a return on
investment. By examining agents via recording, evaluating agents
via scoring and educating agents via targeted training, you will
evolve the overall excellence of your contact center and yield a
return on investment.
Features
- Records your conversation
directly to your computer’s hard disk with a single push of
button
- Records conversations as
standard Windows sound files (wav files)
- You can configure the Call
Recording machine with a maximum recording time
- Two modes (Manual and
Automatic) are supported
- Plays recorded conversations
through sound card on speakers
- In Manual mode the user is
required to press a button to start recording as and when
required.
- In Automatic Mode
automatically starts recording conversation.
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Contact Center
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As your
business partner, Go4Customer lays emphasis on long-term business
relationships that allow us the time and capability to nurture more
precious relationships with your customers.
Go4Customer discovers ways to
increase quality levels and trim down costs for our clients through
closely controlled contact center management techniques such as
assessing CSE's performance closely, comprehensive employee training
on specific client programs and industry issues, and continuous
technological and process improvements.
No single solution fits the needs of
each client’s business and philosophy therefore, each of our solutions
is customized based upon information provided by our clients, as well
as Go4Customer’s experience and expertise with the implementation of
large customer relationship centers. |
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