Call Centers

ISO 9001:2008 Certified Call Centers

ISO is an abbreviated form of international Organization for Standardization. The organization headquartered in Geneva, Switzerland is an international standard setting body which publishes the standards of quality management for various organizations such that it meets with the quality sought after by the customers. Getting the ISO certification from a third party verifies the credibility and efficiency of the organization and is thus very important for the customers.
The essential principles underlying the ISO 9001:2008 which the organizations must follow to get the certification are summarized below:

• The quality policy which links the business and marketing plans to the customers' needs must be followed at all levels and by all the employees. Each employee will have to strive towards meeting some measurable objectives.


• Any decision about the quality system will be made on the basis of recorded data and this quality system is subject to periodic evaluation and auditing.


• The company or organization must maintain proper records about the details of source of raw materials and the location where they were processed.


• The business company needs to pre-survey about customers' needs and expectations before launching new products and services and must adopt all means to inform the customers about these products and services.


• Before the development of new products, business companies must plan meticulously all the stages of development, with appropriate testing at each stage. This testing should ensure that the products to be developed meet the regulatory standard, and user needs.


• The regular performance of the company is subjected to strict review through internal audits and meetings. The company's management team must ensure that the regular working and their evaluation must conform to the quality standard and is well recorded and documented for proper verification.

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• The organizations or companies need to maintain all documents giving details about compliances or non compliance with the standards set by the ISO. It must ensure that no customer uses products of inferior quality and what can be done further for quality improvement.

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