|
Surveys
Call centers in Rajasthan have become effective tools for market research. These are being used for surveys to gauge customer response to products, the expectations of people from new products, etc.
Companies are using these even for stemming attrition by seeking to understand the problems of the employees and trying to create a work culture by giving due consideration to the needs of the employees. This will go a long way in increasing employees' comfort levels in their work place and will eventually improve productivity levels.
Surveys are often outsourced to organizations with tools for conducting the surveys and for effective analysis of the statistical data collected.
Advantages of outsourcing surveys:
- Access to resources meant specifically for the purpose.
- Data collected without having to invest in manpower and infrastructure for the same.
- A company receives a complete report based on the analysis of the data on different parameters.
|
|